After your payment has been confirmed by our banking partner, your order is automatically validated and confirmed. You then receive a confirmation notice on the screen and especially a confirmation email containing the unique reference number of your order. At any time, you can consult your current orders and the history of all your orders in your personal account.

If you don't receive this email, check your spam folder. If you can't find it, just contact us.

We do our utmost to process your orders as meticulously as possible. But an error can always creep into our logistics process. In case of error or problem with your order, contact us without delay through the website or, during shop opening hours by phone on 010 / 40.01.99 and we will help you immediately.

If the articles of your order are in stock in our shop, the order will be prepared directly and you will be delivered within 7 working days maximum (often much less!).

If certain items are not in stock, you will receive your order within 14 working days maximum.

We are always doing everything to shorten the deadlines. Unlike other webshops that sell wine like we sell nails or smartphones, in a fully automated way, we treat wine with the utmost respect and we handle bottles and crates exclusively manually. This can sometimes slow down logistics a little, but it is a guarantee for our customers that Enolia products have been treated with respect and caution.

When you receive your order, if the packaging has been damaged or it does not appear to you to be in perfect condition, you must indicate this to your deliverer person so that he can note it in his system. If bottles are clearly broken, you must refuse the package and ask that it be returned to the sender. If this happens, please contact us directly so that we can arrange an exchange or refund.

If you live in Belgium, you have the opportunity to:

• pick up your order in store completely free of charge;
• have your order delivered directly to your home or office;
• have your order delivered to a bpost relay point;
• have your order delivered to a bpost package distributor (parcel locker)

If you live in France, you have the opportunity to have your order delivered directly to your home or office.

The delivery is free from 250 € including tax and VAT purchase on our site.

In internet commerce, delivery is actually never free ... the merchant who indicates that delivery is free, simply includes the cost of this delivery in his selling price.

Many e-commerce platforms selling wine do this and therefore make a profit on the sales of wine and logistics.

At Enolia, we have made a bet to sell you wine at an affordable and fair price and not to sell transportation.

However, we know that in the wine industry, transport is very expensive since the product is by definition fragile, heavy and complicated to pack and transport.

We therefore offer a simple policy for delivery costs when delivery is not in promotion. All our delivery prices are detailed on our "delivery and shipping costs" page.

* price includes packaging, handling and transport by our partner bpost.

You will have understood it, the more you order, the more you are rewarded on the price of your order.