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Enolia always strives to ensure the best possible experience for our customers. However, in rare cases, you may not be completely satisfied with your products or your shopping experience. In this case, in an effort to continually improve our services and customer relationships, there are a number of solutions available to you:

If you contact us with a complaint, we commit ourselves to deal with it within 5 working days. Do not hesitate to contact us:

by mail :

by post : Enolia SRL – Chaussée de Huy 180  – 1325 Chaumont-Gistoux


If you wish, the European legislation also provides you with a platform for encoding complaints online. We would encourage you to first use all channels of discussion with us, but in case of a problem that you cannot solve, this platform is available to all citizens and consumers of the Union: Online Dispute Resolution