Faqs By Enolia - Who are we?
Who is behind Enolia?
Enolia is a company incorporated under Belgian law, registered in the Belgian commercial register. It is not, as it is often the case on the internet, a large European multi-national (or not) with just an online sales platform in Belgium and processing millions of orders annually by pretending to act locally.
Our employees are Belgian and our products are stored in Belgium. Orders are prepared by us in Belgium also from our ware house in Chaumont-Gistoux.
How is the wine stored?
At Enolia, we only sell wine that we know and offer after having tasted and chosen it. We do not sell the stock of others and we regularly monitor our entire range. We store the wine and send it to you afterwards. From storage to shipping by bpost (if you choose this delivery method), only Enolia employees handle the products.
What is your expertise?
Wine is above all a matter of taste and sharing. We don’t claim to have a monopoly on taste or to know better than others which wine is good or excellent. We choose wines that resemble you and look like you and that we believe have the criteria to be convivial, interesting to taste and share. Sometimes they have a story to tell, often they open the door to moments of pleasure and meeting with friends or family.
For the most demanding, we are also expanding our range of great reference wines, which everyone knows and which are known to be excellent. After ... it remains a very subjective vision. At Enolia, there is no snobbery, the wine is good when you like it, when it pleases you, when it corresponds to what your mouth expects and your friends appreciate.
How can I contact you?
The website is the first way to contact us. That’s why we have developed an online chat application that allows you to contact us directly, in real time, directly from the Enolia site. The chat app is available on all of our pages, bottom right. Click on the arrow, send your message and you're connected! This feature is mainly available during our store's business hours.
Outside these hours, you can use the contact page or our email: info@enolia.be.
We will answer as soon as possible.
Finally, you can contact our store during its opening hours or even drop by! Push the door and we will welcome you!