Faqs By Security
Is the site secure?
Our entire site uses SSL security at all times. This means that as soon as you arrive at the Enolia site, all your transactions are encrypted and that no one but you and Enolia can access them. This concerns your surfing and of course all the more "critical" operations which you can perform such as encoding your personal data, placing an order and paying for it.
The website and all the partner modules that allow us to perform our transactions are 100% secure.
More details are available in our security page on the Enolia site.
How secure are the payments?
The entire Enolia website is secured by the SSL protocol. More specifically, the steps concerning the payment are also protected and encrypted by totally secure encryption algorithms. These methods of protection are the same as those used by financial or government organizations and meet the same security criteria.
At Enolia, your security is our priority when you pay online. We work with the partner Mollie which allows us to provide you with secure interfaces made available directly by your bank.
If you choose to pay by debit card, at no time during the ordering process, neither Enolia, nor anyone else, has access to your payment data. This happens directly between you and your bank.
The same applies if you choose to pay by Paypal or by credit card.
For more information, visit our page on securing payment methods.
Will my data remain confidential?
Yes, all your data that you encode when registering or when ordering on the Enolia website is totally secure by SSL and kept on a completely secure server.
We only use your data for the processing of your orders and - if you have specifically requested and accepted it - in order to ensure the proper management of the commercial relations between us.
You remain the owner and master of your data and you have the right to view, modify and delete it. For any information or request in this regard, simply contact us.
How can I pay for my order?
On the Enolia website we accept the following payment methods:
Debit cards:
- Bankcontact
- CBC / KBC Payment
- Belfius Payment
- ING Payment Credit cards:
- MasterCard
- Visa
- American Express
Online payment
- Paypal
Can i pay by bank transfer
Yes, without any problem. However, in order to speed up the processing of orders and reduce administrative work, we strongly advice our customer to prefer immediate payment methods.
Can I get an invoice?
Yes, and you don't have to do anything for that. When you register to place the order, you will be asked to enter your billing address which may or may not be different from your delivery address.
When entering this information, be sure to fill in all the fields correctly, including the VAT number if you have one.
All our orders are always accompanied by a full invoice.
You can also view all the history of your invoices in your accounts on the Enolia website.